Shipment, delivery and customs
We offer free shipment for products purchased in the online shop, except for areas where international restrictions may apply. We reserve the right to cancel and refund any order where deemed necessary due to these restrictions. Some countries accept only delivery to business addresses.
Processing time for the order means time from accepting the order (full payment received) to being collected by the courier. Processing time includes: final checks of the product prior to despatch, packing, booking the collection and pick up by the courier. Processing time is 1-14 business days from the day of accepting the order. If the ordered goods are in stock, the processing time is 1-3 business days. In other cases, we do our best to ensure that the order’s processing time does not exceed 14 business days. Business day is a week day, and excludes weekends and public holidays.
Each parcel is carefully prepared for the shipping and despatched with a trackable service. We offer only courier trackable services. Delivery dates vary from 5-9 business days depending on the destination, counting from the day of despatch. Delivery dates depend on many factors: courier company, public holidays, weekends, unforeseen circumstances etc. Best courier company is selected when booking the collection based on the shipping destination, weight and dimensions of the parcel.
Any claim of the defect of the delivered goods that occurred in transport must be made within 5 days of delivery through customer centre at help.light-for-me.com. If no claim is made within this time, the delivery is assumed to have been accepted. Make sure you check for any damage to the parcel before accepting and signing for it. If necessary, fill in the form provided by the courier at delivery and describe the damage.
We reserve the right to charge extra fees for returned parcels that needs to be resend. We reserve the right to charge extra fees for redirecting the parcels to a different address other than a delivery address after the order has been shipped.
All orders will be shipped to the registered Billing Address. All orders paid with PayPal will be shipped only to the address verified by PayPal, make sure your address registered with PayPal is updated.
We are not to be held responsible for any returns or loss of the ordered goods due to incorrect contact details and address provided at checkout. If such shipments are returned to us, we reserve the right to charge all additional costs for returned shipment and re-shipping of the order.
Any customs duties / local tax duties are Customer’s responsibility. Each parcel shipped to the USA and Australia is clearly described with real value of the order, necessary customs invoices and paperwork provided. We are not to be held responsible for any shipments rejected / returned by Customer due to unpaid local tax / customs duties clearances or customs processing times. We reserve the right to deduct all the costs charged to us for returning such a parcel from applicable refund or charge the customer these costs before re-despatching the order. Please note that sometimes local tax and customs duties are charged even if the parcel / order is returned - if that is the case, we reserve the right to deduct or charge these costs as well.
We are not to be held responsible for any delays of the delivery caused by the courier company, customs clearance procedure or customer not present at delivery address. It is customer’s responsibility to track the parcel, provide any additional customs information required or rearrange the delivery / collect the parcel from courier depot in case of missed delivery. Parcels not collected within a time frame specified by the courier company are returned to us - we reserve the right to charge any cost for returned shipping.