Warranty

BRAND NEW LIGHT-FOR-ME PRODUCTS

Covers all brand new light-for-me products: backup torches, light heads, ACCUs, Video products and Heating products

1. Light-for-me products are guaranteed against manufacturing and workmanship defects for 12 months from the original date of purchase.
2. The guarantee card is valid only with the Buyer's signature and proof of purchase (invoice or receipt). Both documents must be supplied with the advertised goods. In the absence of any of these documents, the service point will not undertake any work.
3. To register a product for service, a service ticket shall be opened at help.light-for-me.com
4. Complaints are processed within 30 days.
5. Defective products or parts thereof will be repaired or replaced in accordance with the manufacturer's decision.
6. The manufacturer is not liable for any damages resulting from other equipment or accessories used with light-for-me products.
7. The cost of delivery of the faulty goods to the distributor / service point is covered by the Buyer, who must ensure that the goods are adequately secured for transport.
8. The delivery of the complaint item back to the Buyer is covered by the service point provided the service/repair falls under warranty conditions. In case of repairs that are not covered by the warranty, the delivery costs to and from the service point are covered by the Sender.
9. The decision whether service of the complaint item(s) should be treated as covered by the warranty or not is taken only by an authorised service point and is final.
10. The complaint item(s) along with the required documents must be returned to the distributor / store where they were purchased from - in the instance of online sales at divetorch.eu it is Smartx Sp. z o.o.
11. Any mechanical damage resulting from misuse or storage, and any unauthorized dismantling, modification or structural modification of purchased equipment will void the warranty.
12. The warranty does not in particular include:
    1. mechanical, thermal, chemical or deliberate damage to equipment;
    2. break, cut or otherwise damage the head’s power cord or E / O cable;
    3. connectors of multiple use (RCA, E/O);
    4. E / O damage caused by incorrect E / O head connection to another product equipped with E/O connection;
    5. product damage caused by the use of faulty or defective batteries / battery packs (applies to products in which the customer chooses the power source);
    6. any damage caused by flooding;
    7. orings used or damaged as a result of natural usage and damage resulting from the use of products with worn orings;
    8. damage resulting from improper use and storage of equipment;
    9. damage related to the use of non-original / incorrect parts;
    10. damage resulting from User’s fault or ignorance;
    11. natural wear and tear of equipment.
13. The above mentioned damages are repaired during the warranty period for a fee. The total cost of repair will be given prior to any repair work. The repair service will not start repair work until the entire work charge has been paid.
14. The liability of the Manufacturer is limited to the price of the advertised product. The manufacturer is not liable for any loss, damage, accident or other claim arising out of the use of light-for-me products.
15. Placing an order means that the Buyer accepts this warranty.